10cric Frequently Asked Questions
Everything Bangladesh players need to know about 10cric — from registering your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and responsible gaming tools. Clear answers, no jargon.
This page covers the most common questions from 10cric players across Bangladesh — including players in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Whether you are brand new to 10cric or a returning player with a specific query, you will find a direct, practical answer below. Questions are grouped into five topic areas for easy browsing. If your question is not covered here, contact our support team at [email protected] any time.
Account & Registration
Creating a 10cric account takes less than two minutes. Visit 10cric.ws, tap the registration button, enter your mobile number or email address, choose a secure password, and fill in your basic personal details including your full name and date of birth. You must be at least 21 years old to register. Once submitted, a verification code is sent to your phone or email to confirm your identity and activate the account.
10cric requires a government-issued photo ID to complete KYC verification — your National ID Card (NID), passport, or driving licence are all accepted. You will also need to submit a recent proof of address such as a utility bill or bank statement dated within the last three months. For financial verification, a screenshot or statement showing ownership of your bKash or Nagad wallet may be requested. Documents can be uploaded directly through your account dashboard.
Standard KYC verification at 10cric is completed within 24 hours of document submission on business days. If additional documents are needed, the support team will contact you within that window to request them. During peak periods — such as the start of the BPL season or a major IPL tournament — verification may take up to 48 hours. You can continue browsing the Platform while verification is in progress.
To reset your 10cric password, tap "Forgot Password" on the login screen and enter your registered mobile number or email address. A one-time reset code will be sent to you within seconds. Enter the code on the next screen, then create a new strong password. If you no longer have access to the email or phone number on your account, contact [email protected] with proof of identity and our team will verify and assist you manually.
No — 10cric strictly allows one account per person. Registering multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balance held in them. If you have accidentally created a duplicate account, contact [email protected] immediately to have the duplicate closed without penalty.
To permanently close your 10cric account, send a written request to [email protected] from your registered email address. Before closure, any remaining balance will be withdrawn to your registered payment method. If your reason for closing is problem gambling, our team will direct you to self-exclusion options first, which may be a more appropriate and reversible alternative.
Deposits & Withdrawals
To deposit via bKash on 10cric, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transfer from your bKash wallet. The funds typically appear in your 10cric account within 5 minutes. Make sure your bKash account is registered in the same name as your 10cric account to avoid delays.
bKash and Nagad deposits on 10cric are processed almost instantly — most transactions reflect in your account balance within 1 to 5 minutes. During very high-traffic periods, such as live BPL match days, there can occasionally be a short delay of up to 15 minutes. If a deposit has not appeared after 30 minutes, contact [email protected] with your transaction reference number for immediate investigation.
The minimum deposit on 10cric is ৳500 for most payment methods including bKash, Nagad, and Rocket. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may carry a higher minimum of ৳1,000 depending on the specific transfer channel. There is no maximum single deposit limit imposed by 10cric itself, though your bank or mobile wallet provider may apply their own daily transaction caps.
To withdraw to Nagad or Rocket, navigate to the Cashier section in your 10cric account, select Withdrawals, choose your preferred method (Nagad or Rocket), and enter the amount. Your account must be fully KYC-verified before your first withdrawal is processed. Withdrawals to Nagad and Rocket are typically completed within 1 to 6 hours. Ensure the wallet number you enter matches the name on your 10cric account to avoid rejection.
The minimum withdrawal amount on 10cric is ৳1,000 across all supported payment channels including bKash, Nagad, Rocket, and Upay. Bank withdrawals to accounts at Dutch-Bangla Bank, City Bank, or IBBL carry a minimum of ৳2,000. There are no withdrawal fees charged by 10cric itself, though your bank or mobile wallet may apply their own transaction fees.
10cric does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — whether bKash, Nagad, Rocket, Upay, or a bank — may apply their own transaction charges according to their own fee schedules. Always check your wallet or banking app for applicable charges before initiating a transaction.
Games & Gameplay
To place a cricket bet on 10cric, log in to your account and navigate to the Cricket section. You will find markets for live matches, upcoming fixtures, and tournament outrights including BPL, IPL, T20 World Cup, and Bangladesh Tigers international series. Select your market, choose your outcome, enter your stake in BDT, and confirm the bet slip. Live in-play betting is available for most top-tier cricket matches with real-time odds updates.
10cric offers hundreds of slots from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue includes classic 3-reel fruit machines, modern 5-reel video slots with multiple paylines, Megaways titles with up to 117,649 ways to win, and jackpot slots with fixed and progressive prize pools. All slots on the Platform use certified random-number generation, ensuring every spin outcome is completely independent and fair.
Yes — all live casino games at 10cric are fully optimised for mobile browsers and deliver a smooth, high-definition streaming experience on Android and iOS devices, including on standard 4G connections available across Dhaka, Chittagong, and Sylhet. Live tables from Evolution Gaming and Ezugi cover roulette, blackjack, baccarat, Teen Patti, and Andar Bahar. The 10cric Platform uses 256-bit TLS encryption to protect all data transmitted during live sessions.
Return to Player (RTP) percentages vary by slot title and provider. Most slots in the 10cric catalogue carry an RTP between 94% and 97%, which means that over a statistically significant number of spins, the game returns that percentage of total wagers to players as winnings. Individual session results will vary widely because slots use RNG — RTP is a long-run statistical measure, not a guaranteed return on any single session.
Selected slot titles on 10cric are available in demo or free-play mode, allowing you to explore gameplay and features without risking real money. However, live casino tables, cricket betting markets, and most progressive jackpot slots require a funded account to participate. Demo mode is a great way to learn a new game's mechanics and bonus features before committing real BDT wagers.
Bonuses & Promotions
10cric offers a welcome bonus to new registered players in Bangladesh on their first qualifying deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of your registration — offers are updated regularly so the current terms are always the most accurate source. Welcome bonuses at 10cric are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn.
A wagering requirement is the number of times you must play through a bonus amount before any winnings generated from it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before requesting a withdrawal of bonus-linked winnings. Not all games contribute equally toward wagering requirements — slots typically contribute 100%, while live table games may contribute a lower percentage.
If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of promotional offers in your account preferences under the Bonuses section. You can also contact [email protected] to request that your account be flagged as bonus-free. Note that once a bonus has been credited to your account and you have started wagering, you may not be able to cancel it retrospectively.
Yes — beyond the welcome bonus, 10cric runs regular reload promotions, cashback offers, free spin bundles on new slot releases, and tournament prize pools tied to major cricket events like the BPL and IPL. Seasonal promotions are also available around Pohela Boishakh, Eid, and major T20 World Cup match days. All active promotions are listed in the Promotions section of your 10cric account and are updated in real time.
A bonus may be removed from your 10cric account if its expiry date passed before the wagering requirement was completed, if a game exclusion was triggered (some games do not count toward wagering), if a withdrawal was requested before the bonus was cleared, or if a terms violation was detected. If you believe a bonus was removed in error, contact [email protected] with the bonus name and date credited — our team will investigate within 24 hours.
Safety & Responsible Gaming
10cric is a safe and reliable platform designed specifically for players in Bangladesh. The site uses 256-bit SSL encryption to protect all personal and financial data, and all casino games are provided by internationally certified studios using audited RNG technology for fair outcomes. 10cric enforces strict KYC verification, maintains an age restriction of 21 and above, and provides comprehensive responsible gaming tools including deposit limits, self-exclusion, and session time limits.
10cric operates as an online platform accessible to players in Bangladesh and is committed to providing a secure, fair, and responsible gaming environment. Players are responsible for understanding and complying with the laws applicable in their own jurisdiction. 10cric does not make specific legal representations about gambling regulations in any individual country and recommends that players seek independent legal advice if they have questions about local laws.
The minimum age to register and play on 10cric is 21 years. This age restriction is strictly enforced through our KYC verification process, which requires all players to provide government-issued photo ID. Any account found to belong to a person under 21 will be immediately suspended, all deposits returned via the original payment method, and all associated data permanently deleted from our systems.
To activate self-exclusion on 10cric, send a request to [email protected] stating that you wish to self-exclude and specifying the duration — minimum 6 months, or permanently. Our responsible gaming team will process the request within 24 hours, close your account for deposits and wagering, and suppress all marketing communications to your registered contact details. Self-exclusion periods cannot be shortened once activated.
Deposit limits can be set from within your 10cric account under Settings > Responsible Gaming. You can choose a daily, weekly, or monthly cap in BDT. Limits take effect immediately upon saving. If you want to increase an existing limit, a mandatory 7-day cooling-off period applies before the increase becomes active — this prevents impulsive decisions during losing streaks. Decreasing a limit takes effect right away.
10cric customer support is available 24 hours a day, 7 days a week including public holidays such as Eid, Victory Day, and Independence Day. The fastest way to reach us is via email at [email protected]. Our team targets a response time of under 2 hours for responsible gaming matters and under 24 hours for all general enquiries. Please include your registered username and a clear description of your issue so we can assist you as efficiently as possible.